Facilitating a 3-day FM programme this week, I am hearing more and more that suddenly FM is becoming high profile. Why? Two reasons:
1. People believe FM roles are relatively secure in the current economic climate, and
2. Our organisations are starting to understand the impact FM has on corporate strategy.
FM is a profession that should be held in high esteem, but which, until now, has largely been overlooked. You know how it is, no-one knows who you are when things are going well (and you rarely get thanks for it!), but once things go wrong (no heating, wrong coffee, someone's parked in the CEO's parking space...) everyone knows your name and your mobile number!
So, what's the answer? As your profile will be raised anyway when things go awry, why not focus on raising it anyway, letting people know when things are running smoothly? Publish your KPI results widely, not just to your boss and /or client, and perhaps use charts to demonstrate your performance - Transport for London do it for their tube lines and bus routes, and it's done them the world of good! Show how the FM services you provide support the overall business strategy - show clear links, how FM can be the foundation stones, how the business really cannot do without it.
This will start to deal with any lack of understanding about FM and its diverse services, and in turn will help turn around any lack of recognition.
Send your burning questions about raising the profile of FM to Liz Kentish The FM Coach, coach@lizkentishcoaching.co.uk or call 07717 787077
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